Shipping / Returns
Due North Leather Goods Co. Terms and Conditions
Shipping and Handling
All Due North Leather Goods Co. products are handmade and made to order. Please allow up to 2 weeks prior to shipping. Once you place an order, you will receive an automatic confirmation email shortly afterwards providing your order details. Once the product ships, you will receive another email with tracking information.
DELIVERY COSTS (All delivery charges are in Canadian Dollars)
Use this EXCHANGE CALCULATOR to find shipping cost in your country's currency.
Shipping to Canada
- Free with Canada Post - Regular Parcel
- Estimated delivery lead time of 2 to 10 days
Shipping to USA
- Free with Canada Post - Tracked Packet - USA
- Estimated delivery lead time of 5 to 8 days
- Flat rate of $15.00 CAD funds with Canada Post - Small Packet International Air
- Calculate rate to your country's currency HERE
- Estimated delivery lead time of 6 to 12 days
Returns & Exchanges
At Due North Leather Goods Co. we are committed to creating goods of the highest quality and
craftsmanship providing our customers many years of enjoyable use of our products.
If you are not 100% satisfied with your Due North Leather Goods, you can simply return it for an exchange or refund provided it is returned within 7 days.
Returns or exchanges are available to all customers worldwide, however shipping, handling and all other charges such as duties are not Due North Leather Goods Co. responsibility.
Items returned to Due North Leather Goods Co. must be returned in new, unused and re-sellable condition with the original label tags and packaging. Returns that do not meet this criteria risk not being accepted and therefore void any return or exchange.
A full refund or straight exchange with no additional cost to the customer will be in effect ONLY should one of our products exhibit a defect in materials. The customer is asked to send clear photos of the defect and provide a summary by emailing us.
PLEASE NOTE all our products that leave the shop go through a QC check that include photos and documentation.